Get the care you need, when you need it.
Welcome to Paytient Care, powered by Catch Health. For less than $30 per visit, eligible Paytient members can chat with a licensed health clinician 24/7 to receive quick consultations, prescriptions, tests, and more!
Feel better faster.
It can take weeks, or even months to be seen by a doctor in-person. Paytient Care allows primary active members paying with their Paytient card to treat common conditions at any time. Connect with a licensed clinician in minutes for an expert evaluation. Plus, prescriptions can be mailed directly to your home or sent to your preferred pharmacy, if a prescription is necessary.
No more dial tones.
Paytient Care is available exclusively in chat form. This means you won’t need to pick up the phone and call your provider or schedule time to chat face-to-face. Submit your symptoms and you’ll receive a notification when your clinician has assessed your condition.
You can access the Paytient Care chat feature inside the Health tab of your Paytient app or at my.paytient.com.
Note: Paytient Care is only available to active Paytient members paying with their Paytient card in the United States. Services do not accrue toward deductibles or otherwise coordinate with insurance. In some cases, there may be more requirements on behalf of patients and clinicians to validate care.1
Your health, your business.
Although Paytient is provided by your employer, we take healthcare and privacy very seriously. The service, powered by Catch Health, is HIPAA compliant and we will not share your diagnoses with anyone except you.
You can get care knowing that any diagnoses received will remain private through the Paytient Care program. Your employer or health plan will not have access to your diagnoses or treatment plans.
FAQs
Get answers to common (but key) questions about Paytient.
How much does Paytient Care cost?
Paytient Care consultations generally costs less than $30 per visit! Plus, you can see how much each consultation will cost beforehand in the Paytient app or web portal.
How do I connect with a provider?
Open the Paytient app or web portal and select the Health tab. Then, tap the Explore care button to open Paytient Care, and select Get Care Now to launch the provider chat. There, you can start a new visit with a provider, or view previous conversations.
What if I need a doctor’s note?
If you need a note of absence or other documentation from your clinician, you can request it in the provider chat for that particular visit. It's quick and simple, and your clinician can upload the note or document directly in the chat thread as a PDF.
What hours are clinicians available?
You can start a condition diagnosis anytime! Our clinicians are available 24 hours a day, 7 days a week.
What if my treatment is not working?
If you have concerns or questions about your prescribed treatment plan, you can reach out to the clinical team in the chat for that particular visit. If an additional visit is required, you’ll be directed to start a new consultation and will pay another visit fee.
Can I complete certain medical tests at home?
If your clinician believes medical testing is required, you’ll be referred out for in-person care. Treatment may also be recommended along with a referral for an additional follow-up with a primary care provider or specialist. This is a case-by-base situation and board-certified licensed clinicians will use their best judgment to render care.
What conditions can be diagnosed through Paytient Care?
Our range of services and treatments continues to expand! Open your Paytient app or web portal, select the Health tab, and open Paytient Care to see a full list of conditions. We’ll update the list as new options become available.
Can I use my insurance with Paytient Care?
Paytient Care is available to eligible Paytient members paying with their Paytient card in the United States. Paytient Care does not coordinate with insurance, so payments made will not count toward your deductible.
Can my family members use Paytient Care?
At this time, only the primary Paytient cardholder can use Paytient Care.
How do I report a problem?
Paytient Care, powered by Catch Health, has a specialized support team ready to help find solutions for your problem. Please contact them at 888-491-1537 or support@catchhealth.com between the hours of 8 a.m.-8 p.m. Central Time.