Meet Michelle—or as her friends and family affectionately call her, Chell. As a single mom with three grown children and six grandchildren, her life is as full of love as it is busy. She juggles her work as a retail sales merchandiser, family functions, and caring for her two beloved dogs, Minnie and Simba. And, like so many Americans, Chell knows firsthand the stress of balancing healthcare costs with everyday living expenses.
For a long time, Chell found herself having to put off important treatments—both for herself and her furry companions. “Most of the time, I had to either put it off or try to make do,” she shared. However, when her employer introduced Paytient as a benefit, everything changed.
At first, Chell didn’t think much of Paytient until one of my coworkers told her about it. Then she realized Paytient could be used for dental and veterinary care, she signed up right away.
Chell needed a critical dental procedure she had been putting off for months. “For six months, I was stressing out over my teeth. Six months. I thought about it all the time,” she explained. “Every time I tried to save up enough money, something else came up. I kept thinking, ‘I’m never going to be able to get this done.’”
Luckily, after realizing she could use Paytient for dental expenses, Chell finally scheduled the procedure. “It was amazing,” she said. “It took the stress away. I was able to pay for it completely.”
Paytient also helped Chell to continue a chiropractic treatment that had been working wonders for her health. When her insurance stopped covering a key component of the treatment—a specialized table designed to open up her spine—Chell was faced with paying the cost without insurance coverage. “That table was probably 90% of what was helping me,” she noted. By using Paytient, she was able to keep the treatment that made the most difference in her recovery.
“The Paytient card became my rainy day fund without the stress.”
For Chell, Paytient has been more than just a financial tool—it’s given her peace of mind. “Things happen on a dime,” she said. “The unexpected is always what we have to be prepared for, and nine times out of ten, we’re not. Paytient has given me a sense of security. It saves me a lot of stress.”
Toward the end of her interview, Chell wanted to point out just how grateful she is to her employer for providing access to Paytient. She told us, “It makes me feel like they care about me. They actually gave us a program that fills in the gaps where our healthcare doesn’t. They want us to be healthy, and I love that they care about us like that.”
Chell’s story is a heartfelt reminder of the difference Paytient can make. Whether it’s continuing vital treatments, managing dental expenses, or simply reducing stress, Paytient is helping people like Chell take care of their health and their peace of mind.
Watch her full story.
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